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Order and Delivery Information

Payment

Payments are all securely dealt with by Paypal but you do not need a Paypal account to order.  At Check out you will have the option to enter a Paypal password if you do have an account or, pay directly by credit or debit card.

Sold out?

If you are looking for an item that is currently showing as out of stock, please send me a quick email (hello@bebeaudesigns.co.uk) and I can let you know when more of that item will be available to order.  

 

Delivery

At the moment, I am only able to offer delivery within the UK.  Collection is welcome (by prior ararangement).  Postage is based on item size and weight and a small charge is added to cover packaging costs.  We aim to send all orders within 3-4 weeks but made to order signs may take slightly longer.  If you are in a hurry for an item, please check the earliest dispatch date with us before ordering to avoid disappointment.

 

Materials and finishing Details

All freestanding items and hanging wall signs are made from an MDF or Ply base. I hand-paint all of my products and make a great effort to achieve a smooth finish but on some items minor brush strokes may be visable.  Because a lot of colour tone etc comes down to personal perspective, if you have an exact colour in mind that you want me to try and match please contact me or send me a sample of the colour wanted, otherwise I will select the closest colour I have available for the colour requested (taking into account that not everyone has the same idea of shades such as plum, voilet, beige etc - I will goggle image the colour and use the returned search results to base my colour choice on).

Diamante colours, and placement may differ slightly from pictures shown.  I will select the colour and style of any diamantes, ribbon, buttons or embelishments that I feel best match the item and colours.

Signs made from 3mm mdf and are painted front and back.  The sides (edges) are left the natural mdf colour.  This is not noticable when the sign is hung (but may noticed on closer inspection).  Full painting is available if required for an additional charge (prcied per sign) so please ask us for more details.

Due to screens not always showing a true representation of colour, there may be a slight variation between colour shown under the Vinyl and Ribbon options and on the final product received.  If you need an exact colour match please contact me to ask for a sample to be sent to you before placing your order.

 

Returns 

Please check all dimensions and descriptions of the products you are buying before placing your order.  All items are checked before dispatch, but in the unlikely event of receiving an item that you are not 100% happy with, please contact us within 7 days for a full refund or a replacement. We are unable to accept the return of any personalised or made to order items.
 
Please obtain proof of postage when returning any items (this is free) as we cannot accept responsibility for parcels lost by Royal Mail.  On receipt of the returned items, a refund will be issued via Paypal for the original cost and the cost of the orignal postage paid.
 
 
Your information

In order for us to process your order and to provide the best level of service, it is necessary for us to collect and store a certain amount of personal information, this includes your name and address, email and telephone contact details.


Financial Information

We do not store any information relating to your bank account, credit or debit card or paypal account. When you make a payment the payment is processed on our behalf by Paypal.  Paypal use encryption to safeguard your credit/debit card information.
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